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Social Media Privacy Policy

American Community Bank & Trust joined the social community to hear from our clients. These platforms are all about communication, they are a way for us to keep people up to date with what’s happening at American Community Bank & Trust and American Community Wealth Management—where people can learn, discuss ideas, and converse about any aspect of the bank’s products, services and initiatives with others who have similar interests.

In order to keep our conversations on track and your personal information safe online, we've created a list of some helpful guidelines to remember.

  •  Account help: Please keep in mind this is a public forum and there is only so much we can help you with publicly. If you have an account-specific issue, please contact us directly at 815-338-2300, at info@amcombank.com or contact your banker directly.
  • Protect your identity: Social networks are public. In order to protect the security of your personal and financial information, don’t post anything you wouldn’t share publicly. Never share your social security number, Online Banking information, account numbers, or debit or credit card numbers. We will never ask for any personal information from our customers on our social sites.
  • Communication: We welcome your questions and opinions. While we encourage communication on our social media channels, we ask that you kindly refrain from offensive language or content, personal attacks or being disrespectful of others.
  • Please do not solicit or advertise: This site is intended to support the free exchange of ideas and to enhance the financial IQ of members. Solicitations and personal promotion add clutter and detract from the conversation.
  • No spamming: Posting the same note more than once does not add value. Should something be deleted from our community, please do not repost.
  • Keep it legal: When engaging with our social media channels, you agree to comply with all applicable laws and use these communities for lawful purposes only. Don’t post content unless you’re the creator. In order to keep our conversations on track and your personal information safe online, we’ve created a list of some helpful guidelines to remember.
  • No cyber-stalking: Behavior deemed to be stalking or threatening by nature may be reported to the authorities.
  • Criticizing our competition: If you have a problem with another bank, please let them know. We will remove any criticism that is posted.
  • Children: Due to federal law, we cannot accept comments from individuals under the age of 13.
  • Endorsements: ACBT does not endorse any comments made by its employees unless they are an authorized representative of the bank. All unofficial statements and viewpoints expressed in the comments are strictly those of the commenter alone.
  • Consider the privacy of our colleagues: We know our customers have great relationships with their bankers and locations, and we encourage you to give “shout-outs” if one is due. We do our best to provide our clients with excellent service. If you feel we’re not, we hope you will contact us directly to talk about it. Please respect the privacy of our employees—and hold back from posting any personally identifiable information about them.

Moderation 

We reserve the right to remove any postings we believe violate these guidelines or are blatantly off topic, and to temporarily or permanently hide posts from any individual who repeatedly violates these guidelines. 

Use the information provided on this site at your own risk. To ensure the authenticity of the comments and protect the opinions of members, we cannot take responsibility for the content or opinions posted on the bank’s social media sites by users. We also recommend that you familiarize yourself with the privacy and security policies of social media websites before participating, including Facebook’s Terms and Conditions, which may be found HERE.

Be sure you understand how your information can be displayed and used throughout the site as well as on other third-party sites that may be linked to your social media communities. Because we are committed to allowing and showing all comments that adhere to the above guidelines, it is important to note that not all posts on the American Community Bank & Trust Facebook page necessarily reflect the opinion of the bank, nor does American Community Bank & Trust/American Community Wealth Management confirm their accuracy. In addition to the rights you grant to Facebook, you also grant the bank the right to utilize all posted content in any manner or media without any legal or monetary obligation to the author. 

Information about American Community Bank & Trust’s Privacy and Security Policies is available HERE.

We may occasionally post links to third-party sites when we think you’ll find the information helpful. However, please note that this does not in any way constitute an official endorsement of the site or company. 

Our employees generally operate on Facebook during normal business hours. We strive to respond to all posts in one to two business days. Our Facebook page is not a place to report phishing, scams or criminal activity. Please contact us at 815-338-2300 or info@amcombank.com. 

Media Inquiries 

If you are a member of the media and would like to request an interview or receive more information about American Community Bank & Trust, please contact Andy Hartlieb, Chief Executive Officer, at 815-338-2300.